Full-Time Receptionist — Serpa Chrysler Dodge Jeep RAM
401 & Kennedy Road, Toronto
Serpa Chrysler is looking for an experienced, customer-focused Full-Time Receptionist to join our team. As the first point of contact for our clients — whether they're walking through the door or calling in — you'll set the tone for their entire dealership experience.
The Serpa Automotive Group is family-owned and family-oriented. Here, you're not just an employee — you're part of our success.
Responsibilities:
- Greet clients and visitors with a warm, professional demeanour; assess their needs and direct them to the appropriate team member.
- Manage incoming calls with courtesy and efficiency — take detailed messages, answer questions, and route calls appropriately.
- Introduce clients to Sales Consultants promptly, ensuring a fair and consistent rotation of prospects among the sales team.
- Support dealership operations with administrative tasks, including:
- Processing customer payments and licensing sold and demo vehicles.
- Stocking in new inventory and maintaining accurate vehicle stock files.
- Ordering office supplies; filing, copying, and scanning documents.
- Sorting and distributing incoming mail and courier packages.
- Keep the reception and customer waiting areas clean, tidy, and welcoming.
What We're Looking For:
- A natural, engaging communicator — in person and on the phone — who leaves clients with a great first impression.
- A genuine commitment to exceptional customer service.
- 2+ years of reception and/or customer service experience preferred.
- Previous automotive dealership experience is an asset, but not required.
- Comfortable operating a multi-line phone system.
- Proficient in MS Office (Word, Excel).
- Highly organized, detail-oriented, and able to multitask.
- Strong verbal and written communication skills, including drafting basic business correspondence.